Refund and Returns Policy
Effective Date: January 17, 2025

Thank you for shopping at EliteDiamondd (Elsa Jewelry). We strive to provide you with high-quality jewelry, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read our Refund and Returns Policy below for instructions on how to return or exchange items. By making a purchase, you agree to the terms outlined in this policy.

1. Returns Eligibility

We accept returns under the following conditions:

  • Return Period: Items can be returned within 30 days of the delivery date for a refund or exchange.
  • Condition of Items: To be eligible for a return, items must be in new, unworn, and unused condition with all original packaging, tags, and documentation included.
  • Non-Returnable Items: The following items are non-returnable:
    • Customized or personalized jewelry
    • Sale or clearance items
    • Gift cards
    • Items purchased more than 30 days ago
    • Items damaged due to misuse or negligence

2. How to Return or Exchange an Item

If you wish to return or exchange an item, please follow these steps:

  1. Contact Us: Email us at info@elitediamondd.com within 30 days of receiving your order to request a return or exchange. Please provide your order number and details about the item(s) you would like to return.

  2. Return Authorization: Upon receiving your return request, we will send you a Return Authorization with instructions for the return process.

  3. Pack the Item: Securely package the item(s) you wish to return in their original packaging, along with the Return Authorization form.

  4. Return Shipping: Return shipping is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the item reaches us safely.

  5. Processing the Return: Once we receive the returned item(s) and confirm they meet our return criteria, we will process your refund or exchange.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your payment provider.

  • Restocking Fees: We do not charge a restocking fee for returns.

  • Shipping Fees: Shipping charges are non-refundable, except in cases where the return is a result of our error (e.g., wrong item sent, defective product).

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us at info@elitediamondd.com to initiate the exchange. Once the returned item is processed, we will send you the replacement item. If there is a price difference, we will notify you of the additional cost or refund.

5. Damaged or Defective Items

We take great care in ensuring our products are carefully inspected before shipping. However, if you receive a damaged or defective item, please contact us immediately at info@elitediamondd.com with:

  • Your order number
  • A description of the issue
  • Photographs of the damaged or defective item

Once verified, we will offer you a full refund, replacement, or store credit, based on your preference. Return shipping for damaged or defective items will be covered by EliteDiamondd.

6. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible at info@elitediamondd.com. We process orders quickly, so cancellations may not be possible once the order has been shipped. In such cases, you can still return the item following our standard return process.

7. International Returns

For international orders, customers are responsible for return shipping fees. We recommend checking with your local carrier for international return shipping costs. Please note that we cannot refund any customs duties, taxes, or import fees paid on international orders.

8. Changes to the Return and Refund Policy

EliteDiamondd reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated Effective Date will be indicated. By continuing to use our services, you agree to the revised terms.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

EliteDiamondd (Elsa Jewelry)
Phone: 662-513-6619
Email: info@elitediamondd.com
Website: https://elitediamondd.com

We are committed to ensuring that you are completely satisfied with your purchase and are here to assist you with any questions or concerns. Thank you for choosing EliteDiamondd!