Sales Policy
Effective Date: January 17, 2025

Welcome to EliteDiamondd (Elsa Jewelry)! Our goal is to provide you with high-quality jewelry and excellent customer service. This Sales Policy outlines the terms and conditions for purchasing products from our website elitediamondd.com. By placing an order with us, you agree to the terms and conditions of this policy.

1. General Terms

  • Eligibility to Purchase: By placing an order with EliteDiamondd, you confirm that you are at least 18 years of age or have parental consent to make purchases on our website.
  • Order Acceptance: When you place an order, we will send you an order confirmation email. This email is not an acceptance of your order, but a confirmation that we have received it. EliteDiamondd reserves the right to refuse or cancel any order at our discretion, including orders where the price of the product was incorrectly listed.

2. Pricing and Payment

  • Pricing: All prices on our website are listed in USD (United States Dollars) and are subject to change without notice. Prices do not include shipping, taxes, or other fees unless specifically stated.
  • Payment Methods: We accept payment via major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods available on our website at checkout. All transactions are securely processed.
  • Sales Tax: Sales tax is applicable to orders shipped to certain locations, based on the state and local tax laws. The applicable sales tax will be calculated at checkout and added to your total order cost.

3. Order Processing and Shipping

  • Order Processing: Orders are typically processed within 1-2 business days after payment is confirmed. You will receive a notification email when your order has been processed and shipped.
  • Shipping Methods: We offer various shipping options, including standard, expedited, and overnight shipping. Shipping fees are calculated based on your location and chosen shipping method. International shipping is also available in select countries (additional fees may apply).
  • Order Delivery: Estimated delivery times depend on the shipping method selected and your location. Delivery times are not guaranteed, and EliteDiamondd is not responsible for delays caused by the carrier or unforeseen circumstances.

4. Order Changes and Cancellations

  • Changes to Orders: Once an order has been processed and shipped, we are unable to make changes to it. If you need to modify your order, please contact us immediately at info@elitediamondd.com. We will do our best to accommodate your request if the order has not yet been shipped.
  • Order Cancellations: You may cancel your order within 24 hours of placing it by contacting us at info@elitediamondd.com. If the order has already been shipped, you will need to follow our standard return process.

5. Promotions and Discounts

  • Promotions: From time to time, EliteDiamondd may offer promotions, discounts, or special offers. These offers are subject to specific terms and conditions, and discounts may not be combined with other offers unless explicitly stated.
  • Promo Codes: If you have a promo code, you can apply it at checkout to receive a discount on your order. Promo codes cannot be applied to past orders or combined with other offers unless otherwise stated.

6. Product Availability

  • Inventory: We strive to keep our product listings accurate and up-to-date. However, due to high demand or unforeseen issues, some items may become unavailable or out of stock. If an item is out of stock, we will notify you via email and offer a refund or alternative products.
  • Product Descriptions and Images: We make every effort to provide accurate product descriptions and images. However, there may be minor variations in color or appearance due to lighting, photography, and monitor settings. Please note that slight differences between product images and the actual item may occur.

7. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item for a refund or exchange, as per our Refund and Returns Policy.
  • Refunds: Refunds will be issued to the original payment method, excluding shipping fees, and after we have received and inspected the returned items. Please allow up to 10 business days for the refund to appear in your account.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at info@elitediamondd.com. We will arrange for a replacement, refund, or exchange.

8. Customer Service and Support

We are here to help with any questions or concerns you may have regarding your order. If you need assistance, please feel free to contact us:

EliteDiamondd (Elsa Jewelry)
Phone: 662-513-6619
Email: info@elitediamondd.com
Website: https://elitediamondd.com

9. Limitations of Liability

EliteDiamondd is not responsible for any damages, losses, or claims arising from the use or inability to use our products, services, or website, including any indirect, incidental, or consequential damages. We also are not responsible for any third-party websites linked to our site.

10. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated Effective Date will be indicated. By continuing to use our website and placing orders, you agree to the revised terms.

Thank you for choosing EliteDiamondd for your jewelry needs. We are committed to providing you with a great shopping experience and are here to assist you with any inquiries.