Shipping Policy
Effective Date: January 17, 2025

Thank you for shopping with EliteDiamondd (Elsa Jewelry). We are committed to providing you with high-quality jewelry and delivering your orders as efficiently as possible. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website elitediamondd.com.

1. Order Processing

  • Order Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays) from the time we receive your order. We make every effort to ship your order promptly.
  • Order Confirmation: After placing your order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipment confirmation email with tracking details.
  • Shipping Delays: Please note that processing and shipping times may be extended during peak seasons or due to unforeseen circumstances (e.g., holidays, weather conditions, or carrier delays).

2. Shipping Methods and Costs

We offer the following shipping options for domestic and international orders:

  • Domestic Shipping (U.S.):

    • Standard Shipping: Typically arrives within 5-7 business days.
    • Expedited Shipping: Typically arrives within 2-3 business days.
    • Overnight Shipping: Next-day delivery for orders placed before 12:00 PM EST.

  • International Shipping:

    • International shipping is available to select countries. Shipping fees and delivery times will vary depending on your location.
    • International customers are responsible for paying any customs duties, taxes, or other fees required by their country. These fees are not included in the product price or shipping charges and must be paid directly to the carrier or government agency upon delivery.

Shipping fees are calculated at checkout based on your location and the shipping method chosen.

3. Shipping Address

  • Correct Address: Please ensure that your shipping address is accurate and complete at the time of checkout. EliteDiamondd is not responsible for lost or delayed shipments caused by incorrect or incomplete address information provided by the customer.
  • Address Changes: If you need to make changes to your shipping address, please contact us at info@elitediamondd.com as soon as possible. Once your order has been shipped, we cannot change the delivery address.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can track your package through the carrier’s website. If you have any issues with tracking, please contact us at info@elitediamondd.com for assistance.

5. Delivery Times

  • Domestic Orders: Delivery times vary based on the shipping method selected. Standard shipping generally takes 5-7 business days, while expedited and overnight shipping options will deliver within 2-3 business days and the next day, respectively.
  • International Orders: Delivery times for international orders vary by country and shipping method. Customs processing and local postal services may cause additional delays.

Please note that delivery times are estimates and not guaranteed, especially during high-demand periods or due to unforeseen delays in shipping.

6. Shipping Errors and Damages

  • Damaged Shipments: If your order is damaged during shipping, please contact us immediately at info@elitediamondd.com with your order number and photographs of the damaged items and packaging. We will work with you to resolve the issue, which may include sending a replacement or processing a refund.
  • Lost Packages: If your package is lost or delayed, please contact the carrier directly using the tracking number provided. If you are unable to resolve the issue with the carrier, please reach out to us at info@elitediamondd.com and we will assist you in filing a claim.

7. Shipping Restrictions

  • P.O. Box Addresses: We are unable to ship to P.O. Box addresses for certain shipping methods. Please provide a valid residential or business address during checkout.
  • International Shipping Restrictions: Some countries may have restrictions on specific items, including jewelry. We recommend checking with your local customs office for any restrictions or regulations before placing an order. EliteDiamondd is not responsible for items confiscated by customs authorities.

8. Order Tracking and Delivery Issues

If you experience issues with delivery, such as delayed or missing packages, please contact us at info@elitediamondd.com. We will do our best to assist you, but please note that once the package is with the carrier, the delivery responsibility lies with them. We are not responsible for shipping delays caused by the carrier or incorrect delivery information.

9. Returns and Exchanges

For information on how to return or exchange an item, please refer to our Refund and Returns Policy. Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

10. Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated Effective Date will be indicated. By continuing to use our services, you agree to the revised terms.

If you have any questions or need assistance with shipping, please contact us at:

EliteDiamondd (Elsa Jewelry)
Phone: 662-513-6619
Email: info@elitediamondd.com
Website: https://elitediamondd.com

Thank you for shopping with EliteDiamondd! We appreciate your business and are here to assist with any shipping inquiries.